The website trueandnaturalshop.com is operated by BENELOR LTD, company number 12912314, with the registered address at 1st Floor 14 Bowling Green Lane, London, United Kingdom, EC1R 0BD, under the laws of the United Kingdom. These Terms and Conditions represent a distance agreement between BENELOR LTD and the Customer. Please read these Terms and Conditions (“Terms”) carefully before using the services of the website trueandnaturalshop.com (the “Site”).
1. DISTANCE AGREEMENT
Upon use of trueandnaturalshop.com you are hereby bound by the terms laid out herein.
2. AMENDMENTS
As is our right, we reserve any and all rights to update Terms from time to time as we see fit. If there are any changes, there will be notification via a message on the Site. It is our responsibility to provide notification of changes, and it is the user’s responsibility to stay abreast of any changes. If new Terms are unacceptable to the user, then users should cease any and all use of the Site. If using the Site subsequent of this notification, this use is affirmative action acknowledging agreement to any and all new terms; and withdrawal and modification on a temporary or permanent basis and any and all parts of the material therein without individualized noticed. This also serves as confirmation that we shall not be held liable to modifications and withdrawals of the Site and any or all of its contents.
3. PRIVACY POLICY
All personal information will be treated as confidential and only used in terms defined by our Privacy Policy.
During shopping on trueandnaturalshop.com, identifiable details will be requested. These details include your name, email address, billing and delivery addresses, payment information including credit cards or other methods of payment. This information will be stored in accordance with all regulatory statutes defined by the Data Commissioner’s office.
4. PROTECTING YOUR SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your personal data is protected, as we use SSL-encryption to keep your privacy safe.
Merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.
At the time of purchase, to confirm charges are being used with consent there will be validation of personal information including address, name, and other pertinent information supplied during the order process against reputable third-party databases.
As internet fraud is a very serious issue, every reasonable effort is made to confirm all order and information is thoroughly verified. It is possible additional security checks will be required and protecting customers like you requires your consent to complete these actions. Upon revelation of any fraudulent activity, we will immediately report these transactions to the proper authorities in all applicable jurisdictions.
Acceptance of these Terms and Conditions reflects consent to all checks that are undertaken. The performance of these steps of verification of personal information provided may be disclosed to Credit Reference Agencies that are registered. The sole purpose of this checking process is to confirm the identity provided upon payment. These checks have no impact on credit rating, therefore any credit score will not be affected. All personal information will be handled as proscribed within the Data Protection Act of 1998.
5. COMPLIANCE
Any and all uses of the Site are solely to be done in a lawful manner within the jurisdiction the user resides. All applicable laws, regulations, and statutes are expected to be followed when using the Site. You are under agreement not to transmit via the Site anything that may interrupt, disrupt, and otherwise impair the use of proper operation of a computer. These include computer viruses. Materials that are vulgar, defamatory, and otherwise offensive are not to be transmitted as well.
6. INDEMNITY
Upon agreement we are fully indemnified, and all of our directors, officers, suppliers, and employees are held harmless immediately and in the future from and against any and all losses, claims, expenses, costs and those include, but are not limited to, legal fees arising from any user’s breach of Terms and any and all liabilities deriving from your use of the Site or any other person using the Site with your personal information.
7. THIRD PARTY LINKS
Our website may include links to other websites and/or material which is beyond our control and with the sole purpose of being a convenience to our customers. We accept no responsibility for the material and content on these websites nor do we review or endorse them. We will not be held liable – directly or indirectly – for the privacy practices of any of these websites. Nor will we be held liable or any offense, damage, loss caused by the use of any advertising, products, materials, content, and services available on any of these external resources and websites.
8. ORDERS
Every order is subject to availability of products and acceptance of these orders. If the specific goods are not available, an email notification, or notification through other methods if email addresses are unavailable. The option will be to wait until the item becomes available or cancellation of the order with no penalty.
Any orders places are treated as offers for the purchase of goods and services. We have the right to reject these offers at our discretion. Any automated acknowledgement of an order is not considered acceptance of your offer to purchase goods and services advertised by us. Acceptance of orders initiates the contractual process, and this takes place when (i) payment is accepted through an authorized payment service (ii) order is processed for delivery. Acceptance is determined by which act occurs at the latest moment in time.
As far as within our power, we shall take all care deemed necessary and reasonable to keep the particular details of the payment secure. However, aside from negligence, we are not liable for any losses suffered by users occurring if a third-party accesses data through unauthorized means while you are order from the Site.
Risk for products is assumed at the moment the products are delivered to the address provided by you at the time the order is placed. We are not liable for any claims if there is an incorrect delivery address or when there is a failure to obtain the products from the specified delivery address.
9. SHIPPING AND DELIVERY
Benelor Limited is only a distributor of products that are sold at trueandnaturalshop.com. Products are shipped from our suppliers’ warehouses located in different countries directly to the customer by such courier services like Poczta Polska, PostNL, Deutsche Post, DHL, India Post etc.
There are 2 delivery options: International Registered Mail (faster shipping option) for $30.00 and International Unregistered Mail (slower shipping option) $10.00.
Payment for the product and shipping charge is required before shipping. The shipping charge is confirmed when the order is placed. All fees associated with the delivery of the product to the client’s selected address are non-refundable. The only exclusion is defective products. Trueandnaturalshop.com assumes all responsibility for any products that were faulty or damaged and wrongfully shipped. Trueandnaturalshop.com will check all claims thoroughly and accept requests for exchange or send a refund unless the claim is found to be invalid. Trueandnaturalshop.com along with all authorized partners maintain the right to reject service, discontinue service, close all associated accounts, or cancel orders as a penalty for wrongful claims that were pushed forward.
10. INTERNATIONAL TRANSPORTING
Any label requirements, warnings regarding safety, manuals and all types of instructions are possibly not specified in a preferred dialect of the country in which the products are shipped to. Clients are solely responsible for ensuring that it is legal in the country in which it is being shipped to. Upon purchase of products, records are also imported by purchases. It is incumbent upon the customer to know all the applicable regulations and laws associated with the product and the country to which it is being shipped into. Furthermore, any fees, duties, and import taxes are included in all final costs to the customer for internationally shipped products. If there are any additional charges and fees associated with customs clearance, that is solely the responsibility of the customer. Trueandnaturalshop.com is not liable nor responsible for any fees and charges that are additional as a result of these circumstances. Therefore, the Site, is unable to estimate any value in these charges. Customers are encouraged to contact applicable local officials to find out all applicable charges.
11. CANCELLATION RIGHTS
Every client is allowed to cancel orders that are placed within the first 24 hours. At the same time, trueandnaturalshop.com always processes orders as soon as possible for customer convenience.
All clients will be allowed to cancel orders within the first 24 hours after a purchase has been placed. However, trueandnaturalshop.com will always process confirmed payments as soon as possible for the convenience of the customer. Due to this process, orders are sent to the warehouse immediately for better service. Once the warehouse has received the order, customers no longer have the ability to change or cancel orders.
It is recommended all customers and prospective customers review all products with great attention prior to placing orders. This includes the specifications and details of products. If, after the order has been confirmed, that the customer requires modifications, customers must contact trueandnaturalshop.com immediately to initiate a cancellation as the Site seeks high levels of satisfaction in customer service and return processing.
12. PRICE AND PAYMENT
Prices are listed on the Site in US Dollars. The stated price does not include taxes, shipping and handling, or other fees associated with localities. Prices are simply an aggregated product cost up to the ordering process, where at that point the price may change to reflect regulatory compliance with different localities.
Due to the variations in the global market, prices will fluctuate. Therefore, the Site will not offer price matching guarantees nor commit to prices being static over a period of time.
Payment is accepted from all major credit and debit cards. These payments will be taken from the account backing the cards before the product is shipped or the service is rendered.
Though rare, if a price displayed on the checkout page is incorrect and discovered prior to the acceptance of an order, we are not required to sell goods and services at the displayed price. Genuine errors can possibly happen despite the efforts of us to make sure pricing displayed on the Site is accurate. If errors are discovered, you will be notified as soon as possible. At this point, you may choose to confirm your order at the correct price or cancel the order. If the cancellation option is chosen but payment has already been received, then a full refund will be issued.
As a customer, you are confirmed the form of payment – credit or debit card – is in fact yours. All credit and debit card holders are subject to checks of validation and authorized use by the issuer of the card. If the issuer refuses payment or for another reason does not provide authorization for payment, our company will not be held liable by you for any lack of delivery or delay in delivery.
In the event of unsuccessful processing of payment via credit and/or debit card, it is our right to attempt to process payment again within 48 hours. If at that point, payment is not successful, there will be notification of at least 48 hours for whenever another attempted charge takes places. This notification will be sent via the email address provided to us at the time of purchase. If you decide that you don’t want us to make an attempt to process payment, orders must be cancelled in advance.
Each order is limited to one discount code per order. It is our right to cancel or reject any order where excess discount codes are placed in the basket.
Discount codes have strict terms and conditions for their use. This may relate to eligibility and a possible maximum order value.
It is the customer’s responsibility to familiarize themselves with the terms and conditions prior to order placement as we may cancel any order for failure to comply with terms and conditions even after the credit card had been charged. If any lack of consistency exists between the terms and conditions relating to the issuance of the discount code, then the terms on the discount code will supersede. All discount cod terms and conditions are obtainable by calling cust
13. RETURN/REFUND POLICY
In the event of issues relating to products, packaging, or delivery, customers are within their rights to request a full refund or to have products re-shipped within 14 days of receipt of the products free of charge.
All returns should be made to the address: 1st Floor 14 Bowling Green Lane, London, United Kingdom, EC1R 0BD.
Refunds to credit cards in connection with a transaction are provided by a Credit Transaction Receipt, not by cash or check. These refunds will be issues the same way purchases are processed.
Processes relating to refund requests take on average from 3 to 5 business days.
14. ELIGIBILITY TO PURCHASE
Eligibility for purchasing goods and services via the Site reflects the ability to enter into and form legal contracts under the law of the United Kingdom. Conditions are as follows:
Individuals must be over 18 years of age with a registration of proper name, phone number, address, email address, and other requested identifying details.
Offers to purchase goods and services mean customers certify they are 18 years of age and older with the authority to transmit updated information to us so that we may obtain proper information from third parties, including, but not limited to, credit or debit card numbers, credit reports for authentication purposes, card validation, initial authorizations and purchase transactions.
15. INTELLECTUAL PROPERTY
Trueandnaturalshop.com affirms all content has protections via copyright and trademarks including database and all intellectual property rights under the law. Customers acknowledge legality of all content and material supplied will remain with use and our licensors.
Customers are permitted to retrieve and display the Site’s content on computer screens and also may store content in electronic form on disk, but are not permitted to store on any storage devices connected to a network, i.e. “The Cloud.” One copy is allowed to be printed for non-commercial, personal use and it is stipulated all and any proprietary and copyright notices must be kept intact. Modification, copying, or distribution for commercial purposes any of this material is expressly forbidden.
16. LIMITATION OF LIABILITY
As is the nature of these terms, nothing therein limits any consumer rights as proscribed under English law, nor is our liability limited or excluded for any injuries or death resulting from our negligence.
The Site’s ‘as is’ and ‘as available’ basis is provided without endorsements or representations made, nor are warranties explicitly or expressly provided in relation and use of it. Customers acknowledge that in fact we are unable to guarantee and that we are not responsible for any privacy and security of the Site including information provided to us. Therefore, customers must shoulder the risk associated with reasonable Internet use.
It is our goal to make sure all material on the Site is accurate and extremely reputable, yet we will not accept responsibility if there are misrepresentations. Nor are we responsible for omissions, errors, and results obtained from using incorrect information. If there are technical problems experienced with the Site, these are also not things we are held liable for. Once we are informed of inaccuracies and problems, we will make corrections as soon as is reasonable.
We accept no claim of liability resulting from any incompatibility with any equipment and the Site, including any software, telecommunications issues, technical issues, or website interruptions, or any inability of the Site to meet personal technical requirements.
To the maximum extent allowable, customers agree we are not liable to customers or any third party for consequential damages or incidental damages, including but not limited to, limitations, economic loss, lack of profitability, loss of savings or anticipated business, expenditures, privacy, and data loss. Indirect, special, and punitive damages arising or related to the Site are similarly held harmless.
17. SEVERANCE
If any or all parts of the terms are deemed unlawful, unenforceable, or void, then applicable provisions will be severable from these Terms, and they will not affect the validity nor enforceability of remaining legal provisions set forth.
18. WAIVER
Waivers are not to be interpreted as agreement any and all alleged provision breaches.
19. ENTIRE AGREEMENT
Terms and Conditions set forth are the complete basis for any mutual agreement.
20. LAW AND JURISDICTION
All Terms are governed and enforced within the laws of the United Kingdom. Any disputes arising shall only be decided by courts of England and Wales.
21. RETURNS
Packages must be sent back to original supplier.
Correspondence address for clients to send written letters are as follows: 1st floor, 14 Bowling Green Lane, London EC1R 0BD, United Kingdom
To ensure customers receive high levels of service our return policy is comprehensive if in the unlikely event customers are not 100% satisfied. It is imperative the specified return policy is followed, and any failure will result in refusal to exchange products and services for a refund. We will not be responsible for any inability to provide any exchanges/refunds due to stock being affected from circumstances that are not within our control. Depending on the effects of extreme temperatures, there may be issues in appearance or composition, but these cosmetic issues will not affect the actual use of products.
If there is any reason why a product would not be satisfactory, then notify us within 48 hours of receiving the order and specify which parts are not satisfactory. To arrange a return, contact us and make sure that our customer service team is informed of an order number of the item being returned along with the reason behind why the product is to be returned.
At this point, we will furnish an authorization number along with an address to ship the products to.
Packages of these items must include:
- Order number
- Return Authorization number
- Specification of whether a refund or replacement is needed
- Rationale for why item is being returned.
Returned goods must be in original condition and packaging as they arrived and must be accompanied by the invoice, packing slip, or a copy thereof.
Upon receipt of the items, they will be checks and any refunds on the postage and goods will be processed if suitable. We will not issue any refund on goods that are unwanted due to the nature of good being perishable. Only items that are faulty and demonstrably so at the time of shipment will be eligible for refunds and exchanges.
